IntroductionWelcome to Alba Yarns. We are now in our fifth year of trading and have learned much from our customers feedback, hopefully this has resulted in an even better range of products and service. |
 About Alba YarnsAlba Yarns is a family business run by an experienced knitter. We are based in South West France and have satisfied clients all round the world.
Why "Alba"? Alba is the Gaelic name for Scotland and as the business began in Scotland in 2006, it has stayed the same. Since our move to France in 2007, the popularity of knitting has continued to grow but it is still difficult for many knitters to find quality yarns at affordable prices.
Unlike many websites we show yarn that is in stock. This is limited by the amount of storage space we have; but if you want something not in stock, sometimes we can get it for you.
If you have a knitting problem, I will try to help, or try Knitting Help (see link below), where you will find a huge range of descriptions and videos for all levels of knitters.
Although we do not have a retail shop, if you live or are visiting anywhere near Gensac, give me a call and you will be welcome to browse the store.
Finally, if you are a 'Raveler', please say hello - you can find me as laineenfrance.
Happy knitting!
Joyce
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 Welcome to Alba Yarns online shopNow in our fifth year of business, we are currently working to upgrade the website to make it easier to use.
Here you can buy great value hand knitting yarns from Sirdar, BERGERE de France, King Cole, Noro, Debbie Bliss and lots more. Not only wool but pattern books, knitting needles and a host of knitting accessories.
Simply choose the type of items you want to buy from the list on the left and then choose your favourite brand. Check out is easy .. simply add the items you want to your shopping cart and when you are ready to check out ... click check out! A running total of your purchased goods is displayed on the top left of the page, above the Products menu. Youi can pay securely using Paypal (you do not need an account) or pay by cheque in euros - just choose this option at the checkout.
WORLDWIDE SHIPPING - FAST FROM FRANCE
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How to find Alba YarnsWhere are we? |
Contact usIf you wish to contact us please complete the link above.
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News and blogYou can find my blog at Joyce's world of wool. Occasional notes on knitting and life in France.
New stock of Debbie Bliss Baby Cashmerino and her new Ecobaby range has just arrived. |
Shipping informationOrders are posted every day using La Poste, the French mail system. Customers are usulally pleasantly surprised how quickly items arrive. Please note that shipping prices do not include a 'signed for' service. If yo would prefer this please contact me and I can send you an adjusted invoice.
Shipping costs are worked out automatically when you enter your address, but are as follows:
France (metropolitan)
Up to 24,99 euros = 3,50 euros
Up to 49,99 euros = 4,50 euros
Over 50 euros = free/gratuit
EEC
Up to 24,99 euros = 4,50 euros
Up to 49,99 euros = 5,50euros
Up to 99,99 euros = 7,00 euros
Up to 149,99 euros = 12,00 euros
Rest of the world
Up to 24,99 euros = 6,00 euros
Up to 49,99 euros =10,50euros
Up to 99,99 euros = 16,00 euros
Up to 149,99 euros = 25,00 euros
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FAQHow long will my order take to arrive?
I use the services of La Poste in France. Within France orders should arrive with 2 - 3 working days. European orders take 5 - 7 working days; the rest of the world 7 - 10 working days. Some heavy books are despatched economy rate and may take a little longer.
The item I require is not in stock - can you get it for me?
Unlike some yarn shopping sites, we show our current stock holdings. If you need a colour or quality that is not in stock, we can sometimes order it for you. However, this may incur a small special order shipping charge. If this is the case will we will advise you prior to placing the order.
How secure is ordering on line?
Pay online without worrying: PayPal enables you to pay without sharing your financial data to a third party. PayPal automatically encodes your confidential data with the best technologies available on the market.
Plus, Paypal offers the following to protect your purchases:
100% protection against unauthorised payments sent from your account
Dispute resolution on PayPal purchases.
Do I need to have a Paypal account to order?
No. You can pay with your credit or debit card (Visa, MasterCard) - all without having a PayPal account.
I would prefer to pay by cheque or bank transfer - can I do this?
We can accept cheques and bank transfers in EUROS only. If you wish to pay by cheque or bank transfer you cannot order online, but just email with your order, we will send an invoice and your goods will be laid aside until your payment arrives.
Can I return items?
If the goods are faulty or damaged you can return them and we will refund the original cost and your return postage. Patterns and books are non-returnable due to copyright. We will exchange or give you a credit for other items, if you return them to us in an unused and undamaged condition with ball bands intact.
Is my personal data protected?
All your data is treated as strictly confidential and ever passed on to third parties.
If your question is not answered here, please contact me and I will be happy to help.
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