Alba Yarns are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Shipping And Handling
Only In-stock items are shown on the website (uness otherwise stated).
We normally despatch your order within 24 hours of receiving your payment. Orders within France should arrive within 3-5 working days; to other EEC countires 5-7 working days and elsewhere 7-10 working days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Alba Yarns does not currently add VAT to orders either in France or on international orders.
Credit Card Security
By using Paypal for payment processing, this website does not capture credit or debit card numbers.
We want you to be pleased with your purchase - please make contact if anything is wrong with your order.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 00 33 5 40 20 02 98 (International 00 33 5 57 47 45 75) or write to us at 71 rue Guillaume Blanc, Saint Philippe du Seignal, 33220, France
Alba Yarns do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
All goods are paid for in full before dispatch.